AIVAX offers personalized trading solutions, exclusively designed for business-to-consumer. Our goal is to bring the benefits of advanced technology and expert knowledge to individual investors, empowering them to make informed decisions in today's complex financial landscape.
We use a nominal withdrawal fee (3%) to cover operations, support future projects, and ensure growth. These fees go towards maintenance, enhancements, and user-benefiting projects.
At AIVAX, we believe that excellent customer service is paramount to the success of our business. That's why we offer several ways for our clients to get in touch with us. In our Contact section , you'll find our telephone number and email address, which you can use to reach out to us directly. Our dedicated support team is always on hand to answer any questions you may have, and we're committed to providing fast and helpful assistance to all of our clients. Alternatively, you can use our contact form to send us a message. This form is designed to make it easy for you to get in touch with us, no matter where you are or what time it is. Simply fill in your details and your message, and we'll get back to you as soon as possible.
To withdraw your funds, you'll need to temporarily stop trading and wait for the cycle to complete. Withdrawals usually take 2 to 6 hours, but in rare cases can take 24 to 48 hours. If you encounter any issues, our support team is here to help.
To protect against phishing, it's important to think critically about the emails you receive. Ask yourself if you were expecting the email and if the information being requested is relevant to the sender. If there is any doubt, try to contact the sender through a different means. Additionally, you can check the content of the email by searching for it on a search engine to see if there are any records of phishing attacks that use that specific method. If you receive a legitimate request to confirm your account credentials, try to do so through different means instead of clicking the link within the email. When checking URLs, hover over the link to see if it starts with HTTPS, but keep in mind that this alone is not a guarantee that the site is legitimate. Also, be sure to never share your private keys and be vigilant when dealing with cryptocurrency transactions as there is no central authority to dispute a charge if you never received the good or service that was agreed upon.
To withdraw funds from our application, log in to your account and navigate to the the withdraw button. Enter the amount you would like to withdraw and insert the destinated Wallet ID to. Review and confirm the details of the withdrawal, including any applicable fees. If you enabled 2FA you will get asked to enter the OTP to verify the transaction. Enter the details to complete the withdrawal process. Keep the transaction reference you receive by e-mail for your records. Please note that withdrawal requests are subject to verification and may take several hours to process. If you have any issues or concerns, please contact our customer support team for assistance.
As the name implies - it indicates that your request is pending.
The Pending icon appears after:
• Enabling or Disabling AI Input
• Withdraw
• Deposit
• Adjusting Trading Settings
For a more “fancy” experience you can enable our Fancy mode on the top right corner in our Dashboard.
We pride ourselves on our cutting-edge technology that helps our clients trade smarter and more efficiently. One such feature is our automatic stop loss point, which is set and updated by our AI system in real-time. Our AI takes into account all available data, including market trends and historical data, to set the stop loss point at the lowest possible value. This helps to minimize any potential losses and protect your investments. By constantly monitoring the market conditions and adjusting the stop loss point accordingly, our AI ensures that your trades are always protected, even in volatile market conditions. With our automatic stop loss feature, you can have peace of mind knowing that your investments are being safeguarded by the latest in AI technology.
In our Insight section, you can have an insight about the AI's forecasts of each Pool's performance during the upcomming 4 days.
As the name implies, it’s a prediction and making decisions based on it depends on the amount of risk you are willing to take.
Pools are divided into 5 categories:
(0-25, 26-50, 51-75, 76-101, 100-125)
Based on the possibilities of them being most profitable in the upcoming 4 days.
0-25 & 51-75 categories are considered less profitable but changes are never inevitable.
We recommend considering the 76-100 category as a balanced option, but please keep in mind that there is always a possibility for other pools to perform differently.
AIVAX considers pools in the 100-125 category to have higher potential for both gains and losses.
It is recommended to thoroughly evaluate before making an investment decision in this category.
We implemented a button in our Dashboard labeled "Export Deposit / Withdraw Data" to both Webparts "Latest Trades" and "Trade History".
Once you you click this button, you'll receive a complete history of your deposits and withdrawals in a .csv file.
No matter for how long you are away, if you have Bitcoins left in your balance, our trading AI will keep multiplying your funds if you had not disabled the trading setting before you left. To cease the AI from trading your funds go to Dashboard and turn off AI’s trading setting in the AI Input section.
You can access your profile from multiple devices simultaneously by logging in with your correct email and password. This allows you to monitor and manage your profile conveniently and flexibly, regardless of your location or device.
Our profitability frame is an essential tool that can help you gain valuable insights into the performance of your trades.
You will have an detailed overview about both the positive and negative trades that have been executed since the start of your trading journey.
This comprehensive view of your trading history allows you to assess your overall profitability and identify any areas for improvement.
By analyzing the data provided in this section, you can make informed decisions and adjust your trading strategy to optimize your results.
With our user-friendly interface and intuitive design, it's easy to navigate and understand the information presented in the profitability frame.
Whether you're a seasoned trader or just starting out, this tool can provide you with valuable insights and help you stay on top of your trading game.
Step 1: Use a strong password and change it regularly.
You should use strong and unique passwords for all of your accounts on the internet.
This is especially true for those that have value - such as your accounts holding your funds.
Ideally, these passwords should be more than eight characters long and contain both upper and lower case letters, numbers and special characters.
Step 2: Enable Two-Factor Authentication (2FA)
Enabling two-factor authentication should be one of the first things you do after creating your account.
AIVAX supports SMS type to use the 2FA service.
Step 3: Learn about phishing
Phishing is a type of attack where a malicious actor pretends to be someone else (such as a company) in order to get your personal information.
It's one of the most common attacks and you should be wary of it.
There are several signs that an email may be a phishing attempt, including:
If you suspect an email may be a phishing attempt, do not respond to it, do not click on any links or download any attachments, and do not share any personal or financial information.
AI Input indicates if your funds are being traded by our artificial intelligence or not. It enables by default as you make your first deposit, which means our AI will start trading your funds instantaneously. As you disable AI Input, a pending icon will appear beside the Balance info icon, which indicates that your funds are still in the trading process and your request is pending until AI finishes the last trading cycle.
IVAX is designed for both experienced and beginner investors, hence we have created a trading AI, which makes the most profitable decisions rapidly and securely to guarantee that the number of wins are always considerably significant in positive-negative ratio. Additionally to that you will be able to follow the numbers of negative and positive trades inside the Profitability section in your Dashboard.
At AIVAX, our advanced AI technology is designed to execute trades quickly and efficiently, helping our clients take advantage of the latest market trends. Our AI system is capable of executing a market order immediately, or carrying out a purchase/sale based on predetermined parameters. Before each order is executed, our AI system conducts a thorough plausibility check to ensure that the decision to trade is still valid. This helps to minimize any potential losses and ensures that trades are only executed when the market conditions are optimal. In addition to executing trades, our AI system keeps a record of the results for each trade, allowing you to track your performance and make informed decisions for future trades. By constantly monitoring the market conditions and adjusting its strategies accordingly, our AI system helps our clients achieve their financial goals and maximize their profits.
There are 3 interval settings for the AI to set:
Short Term, Mid Term, Long Term.
Short Term method only applies to markets including possible frequent fluctuations, hence enabling Forex method is not allowed.
Mid Term method applicable for both crypto and forex markets and the client can configure Forex and Swap options as they opt for.
Long Term method is best applicable for forex market, since it’s more stable.
Due to it’s frequent fluctuations in price, crypto market is not suitable for this method, hence enabling Swap method is not allowed.
Reminder: Don’t forget to click the Save button to save your changes!
There are a few steps involved to get back into your AIVAX account once you've been locked out.
They're similar to the steps you took when you signed up for AIVAX.
1. You'll need your AIVAX email address and password
If you don't have access to your AIVAX email address, contact ourCustomer Support.
If you forgot your AIVAX password, check out thepassword reset page.
At AIVAX, we utilize advanced AI technology to help our clients make informed trading decisions. Our AI system uses predictive data analysis to determine the best course of action for each trade, and automatically places a limit order accordingly. Once the limit order is placed, our AI system continuously monitors the market conditions and adjusts the determined values as needed until they are reached. This ensures that your trades are executed at the best possible price, maximizing your profits and minimizing any potential losses. By using the latest in predictive data analysis and advanced machine learning algorithms, our AI system is able to provide unparalleled trading insights and recommendati
At our platform, we strive to make the payment process as easy and convenient as possible. That's why we offer an integrated BTCPay server that allows you to pay for our services directly from any exchange, without the need to link your wallet.
At our platform, we understand that you may wish to delete your AIVAX profile for various reasons. If you do decide to delete your profile, please note that you will need to ensure that there are no remaining funds in your account balance before proceeding.
To initiate the profile deletion process, please contact our support team with your request. They will guide you through the necessary steps to complete the process.
Our team is committed to providing timely and professional support to our clients, and we will do everything we can to assist you in the profile deletion process.
However, please note that once your profile is deleted, it cannot be recovered, so please make sure you have considered all options before proceeding.
We value your privacy and security and take all necessary measures to ensure that your personal information is protected.
Therefore, you can trust us to handle your profile deletion request with the utmost care and confidentiality.
If you have any further questions or concerns about the profile deletion process, please don't hesitate to contact our support team.
We are always here to help you with any issues you may have.
If you need to change the email address associated with your AIVAX account or have any other email-related questions, our support team is ready to assist you.
To ensure that the process runs smoothly, please remember to disable your 2FA (two-factor authentication) if you have enabled it.
This will help to prevent any potential issues during the email address change process.
Our dedicated support team is committed to providing professional and efficient assistance to our clients.
We understand that your time is valuable and we strive to handle your requests as quickly and effectively as possible.
At AIVAX, we harness the incredible speed of AI-supported trading to help our clients stay ahead of the competition. One of the significant advantages of using our AI technology is its incredible speed. Before executing each trade, our AI system performs a final check using our proprietary tool, developed specifically for this purpose. To ensure maximum speed and efficiency, we use special algorithms that run entirely in RAM, allowing for lightning-fast processing times. This process happens in a matter of microseconds, making it impossible for a human to replicate due to the speed at which everything is implemented. By utilizing the latest in AI technology, our clients can take advantage of the latest market trends and make informed trading decisions in real-time.
To clarify, users can change their phone numbers themselves on AIVAX once it has been activated. However, please note that there is a waiting period of 7 days before a user can change their phone number again. If you have any further questions or concerns regarding changing your phone number or setting up 2FA, please contact our support team for assistance.
We are excited to announce that our iOS and Android applications will be available for download in the first quarter of 2024.
This will provide users with a seamless and
user-friendly mobile experience for accessing and managing their profiles on the go.
Our current website has a responsive design, which means that it is optimized to adapt to different screen sizes and resolutions, including mobile devices. This ensures that our website is accessible and easy to use on any device, whether it's a desktop computer, laptop, tablet, or smartphone.
We are excited to announce that our iOS and Android applications will be available for download in the first quarter of 2024.
This will provide users with a seamless and
user-friendly mobile experience for accessing and managing their profiles on the go.
Our current website has a responsive design, which means that it is optimized to adapt to different screen sizes and resolutions, including mobile devices. This ensures that our website is accessible and easy to use on any device, whether it's a desktop computer, laptop, tablet, or smartphone.
We take the security of your account very seriously.
That's why we strongly recommend enabling two-factor authentication (2FA) to add an extra layer of protection to your account.
Enabling 2FA ensures that even if someone gains access to your password, they will still need a verification code to withdraw your funds.
We offer a highly secure and user-friendly 2FA method using SMS verification codes.
To enable 2FA, simply go to your Account Settings > Security and enter your mobile phone number.
You will then receive a 4-digit verification code via SMS, which you can enter in the designated field to complete the setup process.
This process is quick and easy, and ensures that only you can withdraw your funds.
The verification code is composed of integers from 0 to 9 and is sent directly to your mobile device for maximum security.
We prioritize a seamless global user experience. Our SMS verification codes are accessible worldwide, ensuring convenient access to our services regardless of your location. Rest assured, our global accessibility keeps you connected and informed about your account. Security is paramount, and our SMS verification codes provide an extra layer of protection. Our international SMS system swiftly delivers codes, enhancing your account security.
Phishing can take many forms and is often classified based on the target and method of attack. Some common examples include:
Spear phishing: targeted attacks against specific individuals or organizations.
Clone phishing: creating a replica of a legitimate website or email to steal sensitive information.
Whaling: targeted attacks against high-level executives or other high-profile individuals.
Vishing: using voice calls or voicemails to trick people into giving away sensitive information.
Smishing: using text messages to trick people into giving away sensitive information.
Pharming: redirecting traffic from a legitimate website to a fake one in order to steal sensitive information.
It's important to be aware of these different types of phishing and to take steps to protect yourself by being cautious of unsolicited emails and not clicking on links.